Privacy Policy

Omsons Glassware Pvt Ltd values your privacy very much. We are committed to protecting any personal information that you share with us when you visit our website, purchase our instruments, or communicate with us. This Privacy Policy applies to all visitors of our website, our customers, and anyone who communicates with us in relation to our products, including laboratory glassware, plastic equipment, thermometers, hydrometers, and other related items.

This Privacy Policy provides detailed information on how we collect, use, store, and protect your data. It also outlines your rights and choices regarding your information.

1. Information We Collect

When you interact with Omsons Glassware Pvt Ltd, we may collect different types of information, including:

• • Information You Provide Directly

• • • Contact details such as your name, email address, phone number, and company name.
    • Business information such as billing address, shipping address, and payment details (if you purchase products directly from us).
    • Inquiry details if you contact us for quotations, catalogs, or product specifications.

Feedback and reviews you may provide about our products or services.

• • Information We Collect Automatically

When you browse our website, we may automatically collect:

• • • Your IP address, browser type, and operating system.
    • Pages you visit, the time spent on our site, and how you navigate through the website.

Cookies and similar tracking technologies are used to improve website performance.

• • Information from Third Parties

We may also receive information about you from business partners, distributors, or publicly available sources in order to better serve you.

2. How We Use Your Information

We collect and use your personal information for the following purposes:

• • To respond to inquiries: We use your details to answer questions about our products and services.
  • To process and deliver orders: Information such as your address and payment details is used to complete your purchases.
  • To improve our website: Analytics help us understand which parts of the site are useful and where improvements are needed.
  • To provide customer support: We use your details to resolve issues, handle complaints, and offer technical assistance.
  • To send updates and promotions: If you agree, we may send emails about new product launches, special offers, or company news.
  • For compliance with laws: We may use your information if required by law, regulation, or legal process.

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3. Sharing of Information

Your privacy is important, and we do not sell your information to third parties. However, we may share your information in limited circumstances:

• • With service providers: For example, shipping companies, payment processors, or IT service providers who assist us in running our business.

• • With business partners: If you purchase through our distributors, your details may be shared with them to fulfill your request.
  • For legal reasons: We may share your information if required by law, to protect our rights, or to prevent fraud or misuse.
  • In case of a business transfer: If our company merges or is acquired, your information may be transferred to the new entity.

4. Data Security

We take security seriously. To protect your information, we use:

1. 1. Secure servers and encryption for data storage.
   2. Limited access to personal data within our organization.
   3. Regular monitoring to prevent unauthorized access, data loss, or misuse.

Despite our efforts, please note that no system or method of data transmission over the internet is completely secure.

5. Use of Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• • Remember your preferences (such as language or region).
  • Analyze website traffic and performance.
  • Provide a smoother browsing experience. 

You can control cookies through your browser settings. However, disabling cookies may affect how the site functions.

6. Data Retention

We keep your personal information only as long as necessary:

• • To fulfill the purpose for which it was collected.
  • To comply with legal and tax obligations.
  • To resolve disputes and enforce agreements.

Once the retention period ends, we securely delete or anonymize the information.

7. Your Rights

Depending on your location, you may have certain rights under data protection laws:

• • Right to Access: You can request a copy of the information we hold about you.
  • Right to Rectification: You can ask us to correct inaccurate or incomplete information.
  • Right to Deletion: You can request deletion of your data, subject to legal or contractual obligations.
  • Right to Object: You can object to receiving marketing communications.
  • Right to Data Portability: You may request a copy of your data in a machine-readable format.
  • To exercise these rights, please contact us using the details at the end of this policy.

8. International Data Transfers

As we work with global distributors and partners, your information may be transferred outside your country. We ensure that adequate safeguards are in place to protect your data, such as using standard contractual clauses or equivalent protections.

9. Children’s Privacy

Our products and website are not directed at children under the age of 13 (or the relevant minimum age in your region). We do not knowingly collect personal information from children. If we become aware that we have done so, we will delete it promptly.

10. Third-Party Websites

Our website may contain links to other websites. Please note that we are not responsible for the privacy practices of those third-party sites. We encourage you to read their privacy policies before providing any personal information.

11. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, products, or legal requirements. Any changes will be posted on this page with a new “Last Updated” date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us:

Omsons Glassware Pvt Ltd Company

Email – info@omsonslabs.com

Phone Number – +91-9896461800

Our team is here to help ensure your order reaches you smoothly and securely.